EUDR Information System Outage: Emergency Cheat Sheet
If the central EUDR Information System goes down, follow these immediate steps to keep your shipments moving.
1. Rule Out Local Issues: Check your internet connection, browser settings, and EU Login credentials first to ensure the issue is not on your end.
2. Verify the 60-Minute Outage: Go directly to the Public Status Page at https://status.eudr.webcloud.ec.europa.eu/status.html. To trigger the emergency protocol, the downtime must be unplanned and officially exceed 60 minutes. Planned maintenance does not qualify for this procedure.
3. Confirm Your Compliance: Ensure your internal due diligence data collection is fully complete. You cannot use this emergency process if the system already generated a standard reference number for your specific shipment.
4. Use the Emergency Identifiers: Apply the following uniform fallback codes to your customs declarations or domestic transaction documents:
For Due Diligence Statements (DDS):
00EU0000000000.For Simplified Declarations (SD):
S00EU000000000.
5. Save Your Proof: Take a timestamped screenshot of the Public Status Page showing the outage. Save this alongside a brief note explaining why normal submission was impossible, and retain all your standard product traceability data for your records.
6. Move the Goods: Pass the emergency identifier down the supply chain to customs authorities or your commercial partners just as you would a standard number.
7. No Retroactive Filing: Once the Public Status Page indicates the system has recovered, do not retroactively file statements for shipments you already cleared using the emergency codes. You must, however, immediately return to standard system submissions for all new transactions.
